“They pride themselves on delivering exceptional customer service……no matter what area you are dealing with at Flooring and More.”
“They (Flooring and More) have the best selection anywhere in the Janesville area……and the selection they have is above anything that I’ve even found in Rockford.”
“The sales staff was there responding to my questions and concerns, if there was something I didn’t understand they made sure that they got me the answers.”
“The tile that we had ordered was hung up in Canada and couldn’t cross the border, so they were tracking it to find out why it was taking so long to get here. I was dealing with sub-contractors that we had hired to come in to do this project, so my concern was; if we were going to be late on the delivery of the tile, I wanted to ensure that our sub-contractors were going to be available when that tile arrived to get the job done. Throughout the entire process they kept me informed. I think that communication through the whole process was the key. Sandi, the owner, definitely delivered that and I think went over and above the call of duty and we were still able to meet our deadline.”
“Sandi got some ideas of floor samples that I thought would fit in my client’s farmhouse. She spent a great deal of time with me giving me ideas of how to lay it out in this bathroom based on the room dimensions that we had and so forth. The result was that the client was just absolutely thrilled with the layout of the design and went with it. There were a lot of elements that really made the whole process really easy for me.”
“I refer Flooring and More all the time, I mean I really do. I’ve had friends in Rockford who have done some remodeling projects and have asked me to help do some interior design for them and if I know they are looking for any kind of tile work or their looking for area rugs, that’s who I tell them to go to. Even though it’s a 40 minute drive from Rockford, what they receive is far greater than what we get in Rockford.”
“We felt more comfortable working with the people at flooring and more…..it was just their service, their quality, their commitment to pricing”
“They have a huge selection……As we were choosing, maybe it was out of our budget range, but maybe we like the style, so the person we were working with found a comparable style within our budget.”
“The sales force was extremely helpful. When you’re trying to build a house and you have quite a bit to pick and choose from their design ability to make everything flow together is awesome!”
“When we are talking about a custom built home, their designs are very custom. The people who install were just as particular as we were.”
“I would recommend them to anybody, and I would definitely go back! When it’s time to remodel the basement I will be back at flooring and more.”
To Flooring & More Store Manager:
We recently had an amazing shopping experience at your store, and felt the need to share with you what made the experience outstanding. Your employee, (name withheld), made shopping at Flooring & More an experience that met and far exceeded our expectations.
We are in the process of building a new home and were referred to your store, and specifically to (name withheld), by our builder. In the process of building our new home, our builder referred us to numerous different stores and numerous different specific customer service associates within those stores. By far, our experience at Flooring & More, working with (name withheld), was the best experience that we had with any employee of any of the stores that we went to for the plethora of different things we were shopping for.
(Name Withheld) was great to work with! She was always available to answer any questions that we had and when she was out of the office, and we could not speak with her directly, she was great at always returning voicemails promptly. She always returned phone calls when she said that she was going to and kept us well informed throughout the entire purchasing process. We spent much time in Flooring & More, preliminarily picking out carpeting, wood flooring, laminate, and tile. (Name withheld) was very patient with us, always offered us numerous options, and offered great opinions, thoughts, and insights. As we returned for many follow up visits, she continued to be very patient and had a great attitude! She was always more than willing to sit down with us to help draw rough sketches of areas of the house, estimate prices, answer questions, and assist us with anything that we needed. As we changed our minds during our building process, (name withheld) gladly made any changes that we asked for. She made sure that we understood everything we were purchasing, and walked us through all orders and invoices step by step. Every time we were in the store she always greeted us with a smile and left us with an “If you have any questions, or need anything, just give me a call.”
As mentioned previously, we have had the opportunity while building our new house to work with many different companies and customer service representatives. Your company and specifically (name withheld), was by far the best customer service experience that we have had. We wanted to submit this letter of commendation recognizing (name withheld), because she has truly been amazing to work with and only hope you know how great of an employee that she is!
If you have any further questions, please don’t hesitate to contact us at the address above. Thank you so much for all of the help and assistance we received as we built our new house. We will definitely be referring friends to your store and specifically to (name withheld).